• Drop Off is between 8 & 10am.
  • ALL Dogs MUST be on a leash or in a carrier.
  • The rabies certificate is REQUIRED for all grooming clients.
  • Pickup is assigned at Drop Off between noon and 2pm (depends upon arrival & condition of dog)
  • Late pickup MUST be arranged ahead of time.
  • A daycare fee of $15/hour will be applied to any late pickups not prearranged.
  • Matted dogs and dogs over 10 years old will require a waiver to ensure safety & clients will be educated on our process.
  • Dogs are allowed to play while they are here- if your dog has a health issue, is shy or dog aggressive please let us know so we can ensure the safety of ALL our clients.
  • All dogs are crated for drying, we do not use heated blowers for the health & safety of the pets in our care.
  • 24 hour notice is required for cancellation.  A fee of $25* will be applied to your next groom if you do not give notice of cancellation. 
  • We want to make you happy!  Before leaving, please look over your pet to ensure you are completely satisfied.  If there is something you need your groomer to modify, just ask, we would be happy to get anything adjusted for you. (Grace Period: 48-72 hours).
  • Please understand that if you leave and wait more than the 2 - 3 days to call us and explain you want an adjustment we cannot make the changes without a charge. After 2 - 3 days the hair isn't as clean and it will not cut the same, our groomers need to keep their equipment in tip top shape to keep your pups looking good, running their clippers or sheers through hair that is not thoroughly clean can damage their blades!

*Leniency for inclement weather